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Harley Davidson Service Manager - Burlington, North Carolina, United States

  • Customer Service Manager, Service Director, Service Manager
  • Burlington, North Carolina, United States
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job description

Position Summary:

The Service Manager is responsible for leading and managing the Harley-Davidson service department, ensuring the highest level of customer satisfaction, operational efficiency, and profitability. This role requires strong leadership skills, a deep understanding of motorcycle service operations, and a passion for the Harley-Davidson brand and lifestyle.

Key Responsibilities:

  • Department Leadership

    • Oversee day-to-day operations of the service department.

    • Manage, train, and motivate service technicians, advisors, and support staff.

    • Schedule and assign work to ensure maximum productivity and quality.

  • Customer Service

    • Foster a customer-first environment and resolve any service-related issues promptly.

    • Ensure that service writers/advisors provide accurate estimates and timely communication to customers.

    • Monitor customer satisfaction metrics and implement improvements as needed.

  • Technical Oversight

    • Ensure all motorcycles are serviced and repaired to Harley-Davidson standards.

    • Work closely with parts and sales departments to ensure seamless workflow and communication.

  • Administrative Duties

    • Maintain proper records, including work orders, repair histories, and warranty claims.

    • Monitor service department profitability and implement strategies to improve performance.

    • Ensure compliance with OSHA safety standards and dealership policies.

  • Inventory and Equipment Management

    • Monitor and maintain tools, equipment, and shop cleanliness.

    • Assist in ordering and maintaining appropriate inventory of parts and supplies.

job requirement

Required Qualifications:

  • 3–5 years of service management experience in a powersports or automotive environment (Harley-Davidson preferred).

  • Strong leadership and team-building skills.

  • Excellent communication, organizational, and customer service skills.

  • Knowledge of Harley-Davidson motorcycles, service procedures, and diagnostic tools.

  • Experience with dealer management systems (DMS) such as Talon or Lightspeed.

  • Valid motorcycle endorsement (preferred or required depending on state regulations).

Work Environment & Physical Requirements:

  • Fast-paced dealership environment with frequent customer interaction.

  • Requires walking, standing, and lifting up to 50 pounds.

  • Weekend and extended hours during peak riding season.

Benefits:

  • Competitive salary + performance-based bonuses

  • Health, dental, and vision insurance

  • 401(k) with employer match

  • Paid time off and holidays

  • Employee discounts on parts, apparel, and motorcycles

As the Service Manager, you'll have the chance to lead a skilled team, implement your vision for customer service and efficiency, and directly influence the success of the dealership and legendary brand!  Apply Now!

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Motorcycle Service Porter - Burlington, North Carolina, United States

  • Motorcycle, Porter, Shuttle Driver
  • Burlington, North Carolina, United States
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job description

The Motorcycle Service Porter is responsible for moving service and customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.

Duties and Responsibilities:

• Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.

• Controls service traffic flow and parking.

• General facility cleaning including restrooms, coffee area, and entryways.

• Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.

• Assists team with all dealership events

• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

job requirement

Qualifications:

  • Ability to comfortably drive all sizes and types of motorcycles.
  • Excellent manual dexterity, eye for detail, and ability to kneel, crawl, reach, and stoop.
  • Good judgment and willingness to produce quality work.
  • Must have a good driving record with a motorcycle endorsement and judgment.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.  We are an Equal Opportunity Employer and a drug free workplace.

Apply By Clicking The "Apply Now" Button 

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Motorcycle Sales - Burlington, North Carolina, United States

  • Motorcycle, Product Specialist, Sales Associate, Sales Representative, Salesperson
  • Burlington, North Carolina, United States
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job description

Harley Davidson Sales Consultant 

So, you believe the Harley-Davidson lifestyle is second to none and should be shared by many, you've come to the right place. 
As a Harley-Davidson Sales Consultant at our dealership, you’ll be responsible for managing all sales activities.  From generating and managing sales leads to watching them drive home, you’ll be instrumental in helping our team continue our success.
 
Join Our Team!
 
Responsibilities:
Greets customer on sales floor and performs a needs analysis including make, type, and features of vehicle desired.  
Explains features and demonstrates operation of vehicle in showroom or on road.  
Researches availability of models and optional equipment using computer database.  
Works with Sales and F&I Managers and negotiates sales price, including tax, trade-in allowance, license fee, and discount, and requirements for financing or lease payment of vehicle.  
Walks the lot and visually inspects inventory.  
Attends/completes required training and department meetings.  
Regular and predictable attendance.

job requirement

  • Harley Davidson sales experience preferred.
  • One year of related experience and/or training; or equivalent combination of education and experience.
  • Sales skills, great communication, and excellent customer service skills are a must.
  • Organization and thorough follow-up skills are necessary for staying in touch with the client prior to and after the sale.
  • Current valid driver’s license AND MOTORCYCLE ENDORSEMENT is required for all employees.

Benefits:

  • Paid Time Off
  • Medical, Dental, Vision
  • Life insurance, accident, and long-term disability coverage
  • Retirement program with company match

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.  Simply put, you'll experience the best that a career in the automotive industry has to offer.  

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

Apply By Clicking The "Apply Now" Button 

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